At this time, we rely on our website as our catalog and do not have any plans on creating a printed catalog. However, should we decide on creating a catalog, we will certainly email you.

Many of our jewelry are designer inspired, meaning that the overall concept of the item is influenced by fashion designers. However, none of our pieces are meant to be exact copies of the designer jewelry.

If a particular item is available in more colors, this information shows up when you click on the picture for more product information. We try to provide most, if not all, colors of an item available to you. However, this is not always possible. If you have a question about another possible color for an item, please send us an email or give us a call during normal business hours, and we will be happy to look into the product with our manufacturers.

Yes, the site is very secure. All private information is seen only by you and Rinadon.com intends to keep all confidential information with the client. For your protection, we do not keep a record of your passwords because they are all encrypted, and we do not keep credit card information. As shown on the website, we are secured by SSL and we have COMODO authentication to protect your privacy.

Promotional codes are case-sensitive, so please type in the coupon code as written. If it still does not apply the appropriate discount, please leave us a note in the comment box when you check out, or give us a call during normal business hours and we will certainly apply the code. Also, double-check that your order meets all the requirements for this code, and keep in mind that codes do not work on Outlet items.

Using either Rinadon.com checkout system or the Google Checkout, you may pay using VISA, MasterCard, American Express, or Discover. There is never a surcharge for using credit cards.

We do not accept COD or Net Term. If you place an order asking COD or Net Term, your order will be canceled immediately and will not be shipped.

If you wish to use Bank Wire Transfer, please use the following:

US Only

Account Name	Hal Venture LLC
Bank Name	Bank of America
Account Number	0033-4886-4375
Routing Number	026-009-593

International

Account Name	Hal Venture LLC
Bank Name	Bank of America
Account Number	0033-4886-4375
Swift Number	BOFAUS 3N

Your order will be promptly shipped when we receive the fund. If we do not receive the fund within 48 hours, your order will be canceled automatically. Please note that there is $12 surcharge if your order is less than $5000.

The product pictures and descriptions are the sole property of Rinadon.com. If you are going to use any of Rinadon.com's assets such as pictures and description, we ask that the items you place on Ebay are only the items you purchased from us. Please send us a written and signed agreement, and we will be more than happy to oblige.

Yes, but as you can imagine, shipping costs vary considerably. For our Canadian clients, we ship via UPS (unless otherwise requested) and base the shipping cost on the weight of the order and the destination. When we are ready to ship your order, prior to charging your credit card, we will give you a call about the exact cost.

No, we do not. Rinadon.com is a purely internet-based business and for now, we have no plans open one.

We are located in Norcross, Georgia, USA. Our headquarters address is 5730 Oakbrook Pkwy, Suite 135, Norcross, GA 30093.

Your shipping charges are always estimated and quoted based on the weight and destination with the minimum UPS Ground shipping being $9.00 and UPS 2nd Day Air being $18.00. We will contact you regarding the shipping charges if the actual shipping charge is higher than what was quoted when you were placing your order.

Yes, of course! If your business is based in the Atlanta area or you are simply in town, please give us a call during normal business hours and make an appointment with us to see your order first-hand. Please keep in mind that, as we are an internet-based business, we do not have a showroom. Nevertheless, we will be happy to show you the products you ordered with us.

Although we ask for a Federal Tax ID, this information is not vital. Please provide your business name and a copy of your government issued reseller's license. Our fax number is (678)689-6893.

Obtaining a reseller's license varies from state to state, but we suggest that you check with your local government first and proceed from there.

Currently, we have a low minimum purchase requirement of $50.00 excluding shipping charge and any discounts. However, if you need to purchase less than $50 for extraordinary reasons, please contact us.

A number of different issues could be causing this problem. Please give us a call during normal business hours and we will walk you through each step and help you resolve this problem.

If you know which email you used to register with Rinadon.com, you can simply click on "Password Forgotten" and this will automatically generate an email with a temporary password. Please copy and paste the sent password, and you should be able to log in. However, if you are still having difficulties, please give us a call during normal business hours and we will find a solution for you.

No, we do not at this time.

If you receive any damaged items, please notify us by email and we will send you an RMA form. Please return the form with the broken items and we will either offer you store credit or send replacements. However, we ask that you inform us of damaged items within 7 business days from the shipping date.

Our promotions do not follow a strict schedule, but you can expect them to happen at least a couple times a year. As for notifying you about new and upcoming items, we update our blog regularly with our newsletter, at least once a week. When our blog is updated, customers will receive a notification email. If you would like to know about promotions, please sign up for promotional emails under your account. For the latest deals, please visit our Outlet section.

If you wish to do business with Rinadon.com directly, please contact the sales department at sales@rinadon.com. We will consider on a case-by-case basis.

Please fax us your reseller's license to (678)689-6893 as soon as you can.

If you are interested in using our pictures and/or product descriptions, please email us for a Usage Agreement form. On the form, please state exactly how the pictures/descriptions are going to be used, sign it, and either mail or fax it back to us. You will be notified of a decision via email in a timely manner. Until you receive an explicit permission from us, you may not use our pictures and descriptions. Note that Rinadon.com reserves all rights to modify or terminate the agreement at any time for any reason without prior notice. If you do not abide by our policy, certain legal actions will be taken to enforce the policy.

Once we process your order and give the order to your choice of shipping method, we email you your order's tracking number. Or, login to our website and click on "My Account" at the top right-hand corner, and you will be able to view all placed orders and their statuses.

Rinadon.com relies on UPS or USPS to safely ship your order to its destination. If you have questions regarding your order status, please contact UPS or USPS directly with your tracking number.

We apologize for your trouble. This problem could be the result of a variety of issues. The easiest way for us to relieve this problem is for you to contact us by phone during normal business hours, and we will walk you through the steps to find the solution.

The most common reasons to this problem are the following: incorrect or forgotten password, incorrect email, or you provided the incorrect email when you registered with us. Please remember that your password is case-sensitive. Also, when you login, please be sure to type in @ followed by a domain name, such as @yahoo.com or @hotmail.com. Another possible reason might be that our system has temporarily locked your account due to incomplete account information (invalid or no resale license number, incorrect address, etc.). If you are having trouble for any of these reasons, please give us a call during normal business hours and we will be happy to assist you.

All information requested is required. Please provide a legitimate business name, Federal Tax ID, address, and phone number. If your business is located outside the United States, like Puerto Rico, please enter PR in the state box and select "Puerto Rico" in the country box. If you are still unable to register, please give us a phone call during normal business hours.

We offer additional discounts in a form of Rewards points. Rewards points are added to your account automatically whenever we ship your order based on your purchase amount. See the Rewards section for the detail.

We ask that all our clients to carefully read the specifications of each purchased item: this includes the measurements, material, and price. Therefore, a dozen item is expected to be of lower quality than some of our single products even though the dozen item is made of wood. If you should still have questions, please contact us. Since our policy states that we do not accept returns unless the items are damaged, there are no refunds for items that do not fall in this category. However, if you still wish to return the items, please email us for an RMA form within 10 calendar days from the shipping date, and we will offer you store credit under these conditions:

• 20% restocking fee
• client pays for the shipping cost
• item has no appearance of being worn

Our low profit margin and the arrangements with our suppliers and manufacturers allow us no room to make exceptions.

Yes. The product description will specifically state whether the item is sterling silver, rhodium, or gold plated. If the description says "silver heart," this refers to the color, rather than the actual material. On the other hand, if it says "sterling silver heart," the material is real silver. Should you have any questions, please give us a call during normal business hours.

Due to popular demand, the item is sold out. Please email us at sales@rinadon.com if you are interested in possible reordering plans. Do likewise if you need the orignial product description. If you would like to see the photo of the item, go to your old order detail under "My Account" and click on the product number to see a photo.

Once you log in to our web site, click on "My Account", which is located on the top, right-hand corner. It will then show you two links under "Email Notifications." Choose Newsletter or Promotion to subscribe or unsubscribe from the email list.

No, discount coupons are not applicable on any outlet item. If you use a coupon, the discount will be taken off of non-outlet items only. All outlet item sales are final and cannot be combined with any discount, coupon, or promotion. These items are marked down very low and are the best deals we have available to our customers.

Please keep in mind we sell fashion jewelry, not fine jewelry. Any item that is "gold", "silver", "gold tone", or "silver tone" will change color after wear. You may want to try coating the part that touches the skin with clear nail polish to make the original color last longer. Any item that is gold or rhodium plated will change color eventually; of course, it will take longer to change color than regular unplated jewelry. Sterling silver also changes color and you will need to polish this regularly to maintain shine. The only metal that does not change color ever is pure gold, which Rinadon.com does not sell at this time.

We prefer not to do this, but if you must, please let us know by sending us an email message with the item numbers and the desired quantities. Please note that we will only reserve items up to 24 hours. After this period, you will receive an email from us that your item is no longer reserved. If you happen to place an order with us and plan to transfer the funds to us at a later date, you risk having missing items in your order. Due to high demand, we cannot afford to reserve many items for long periods of time--items are sold at a first-come-first-serve basis.

We try very hard to give the best prices possible, but in order for us to offer low prices we cannot offer free shipping because our low profit margin does not allow us to do so. You might find that other companies that offer free shipping may have higher prices than us. While we do not have free shipping, we do process orders very quickly and are known to have a 1-2 business day(s) turnaround.

To place a special order with Rinadon.com, please email us at sales@rinadon.com with your name, item number (if the item is on our website) or a general outline of your personal design, quantity you are interested in purchasing, and any other concerns you might have. If you are interested in purchasing a high quantity of an item on our website, the quantity discount depends on three factors: the item's availability with the manufacturer (sometimes, manufacturers stop producing items), how many dozens you would like, and the individual price of the item. Generally, customers ask for quantity discount if they are planning on ordering 5-10 dozen per item/style. If you are looking to place a special order, but are only planning on purchasing 1-2 dozen per item/style, we can certainly work with you, but will be unable to offer you additional discount. Please note that all special order payments must be made beforehand to reserve the items with the manufacturer. That payment is nonrefundable. If you are interested in producing your personal design, you've come to the right place - please be prepared to make a minimum quantity order of 5000 pieces and we ask that personal design inquiries be made by email only. Please note that for all special orders, any and all payments are nonrefundable. Emails will be responded to within 1-2 business days and we request that only serious inquiries be made.